Carpet is one of the most expensive chattels in your home and the better care you take of it, the better it will look and the longer it will last.

We recommend vacuuming it at least once a week and more often in heavy traffic areas. Never rub, brush or massage the carpet pile when it is damp or wet. Clean spills immediately by picking up the solids, and blotting up excess liquid with a paper towel. A complete guide to handling specific spills or stains can be found on the Wools of New Zealand website.

Please be aware that all new carpets will fluff in the short term, shedding loose fibres left in the pile by the manufacturing process. A cut pile will show more of this than a loop pile. However, regular vacuuming will remove this.

Cut pile carpets have the possibility of "shading". It is the development of irregular light and dark areas similar to water marks and is permanent, often caused by traffic flows in heavier areas. Shading is an appearance characteristic and does not affect the carpet's durability. It is not considered a manufacturing defect.

Please guard against sunlight damage.

We do ask that you take special care to protect your carpet from the ravages of direct sunlight. In common with all textiles, your carpet will fade or change colour in areas consistently exposed to sunlight. Light and pastel coloured carpets are the most vulnerable, but no carpet is immune. North or west facing floor to ceiling windows, or glass doors, are the worse offenders and these, at the very least, should be fitted with effective UV protection.

For all further information and advice, a retailer in your area will be willing to help. Feel free to call us to find out the contact information for your nearest retailer.